Privacy Policy

1. Who we are

TCM Bridge Ltd is the controller of personal information collected through this website and in connection with its services.

Company name: TCM Bridge Ltd
Company number: 17308337
Registered in: England and Wales
Registered office: 57 Great Northern Gardens, Bourne, PE10 9EH
Email: [email protected]
Telephone: 07395 967030

2. Information we may collect

Depending on how you interact with us, we may collect:

• Your name, job title, business name and contact details.
• Information you provide through an enquiry form, qualifying form, booking form, email, telephone call or meeting.
• Information about your business, bookkeeping processes, financial systems, software use and support requirements.
• Appointment details and communications between you and TCM Bridge Ltd.
• Client account, service, payment, invoicing and transaction information.
• Records relating to training, coaching, mentoring or consultancy services.
• Technical information such as your IP address, browser, device, referral source and website activity.
• Marketing preferences and records of any consent given.

Please do not send unnecessary sensitive personal information through our website forms.

3. How we collect information

We may collect personal information:

• Directly from you when you complete a form, book a meeting, contact us or become a client.
• During the delivery of training, coaching, mentoring or related services.
• From another person or organisation where they are authorised to introduce or refer you.
• Automatically through website technologies, server logs, cookies and similar technologies.
• From publicly available business sources where it is reasonable and lawful to do so.

4. How we use your information

5. Marketing communications

We may contact you with information about relevant TCM Bridge services where you have consented or where we are otherwise permitted to do so by law.

You may unsubscribe at any time by using the unsubscribe link in an email or by contacting [email protected] .

6. Who we may share information with

We may share information where necessary with trusted organisations that help us operate our business, including:

• Website, hosting, communications and IT service providers.
• Customer relationship management, form, calendar and automation providers, including the TomCRM platform.
• Email, telephone and video meeting providers.
• Payment processors, banks, accountants and professional advisers.
• Contractors or service providers working under appropriate confidentiality and data protection obligations.
• Regulators, courts, law enforcement bodies or government agencies where disclosure is required or permitted by law.

We do not sell personal information to third parties.

7. International transfers

Some technology providers may process or store information outside the United Kingdom. Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place, such as an adequacy decision or approved contractual protections.

8. How long we keep information

We retain personal information only for as long as reasonably required for the purpose for which it was collected and to meet legal, accounting, tax, contractual and regulatory obligations.

Retention periods may vary according to the nature of the information. In determining an appropriate period, we consider:

• The nature and sensitivity of the information.
• The reason it was collected.
• Whether the purpose can be achieved another way.
• Legal, tax, accounting and contractual requirements.
• The need to establish or defend legal claims.

Enquiries that do not become clients will ordinarily be reviewed and deleted or anonymised when they are no longer reasonably required. Financial and transaction records may need to be retained for longer periods required by law.

9. How we protect information

We use reasonable technical and organisational safeguards to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

No website, email service or internet transmission can be guaranteed to be completely secure. You should therefore avoid sending confidential financial records or passwords through an ordinary website enquiry form or unencrypted email.

10. Your data protection rights

Depending on the circumstances, you may have the right to:

• Ask for access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information in certain circumstances.
• Ask us to restrict how information is used.
• Object to particular uses of your information.
• Receive certain information in a portable format.
• Withdraw consent where our use relies on consent.
• Complain about the way we handle your information.

These rights are not absolute and may be subject to legal exemptions. We may need to verify your identity before responding to a request.

11. Cookies

Our website may use cookies and similar technologies. Further information is provided in our Cookie Policy .

12. External websites

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, security or content of websites operated by other organisations.

13. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our services, technology or legal obligations. The latest version will be published on this page with an updated revision date.

14. Complaints

Please contact us first if you have concerns about how we have used your information. We will try to resolve the matter promptly.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection:

Information Commissioner’s Office complaints service